HelpDesk
Introduction
The application serves for maintenance and control of requests within a company. It covers such activities as price calculations, purchase orders, hardwareand/or software issues solving etc.
The requests can be categorized by many criterias. Every request is sent to a helpdesk administrator, who can assign it to a competent person to be processed accordingly. All communication between competent person and questioner is based on e-mail correspondence, assigned to a particular request. When the request is closed, it is automatically archived. Entire database is fulltext searchable. This way, the HelpDesk gradually becomes a Knowledge Base.
Highlights
- create request
- set priority to a request (Top, High, Normal, Low)
- accept, delegate (within a workgroup or team) or decline request
- get email notifications about request status
- send email message to request's author (with a complete request info)
- categorize requests by IT area
- sort requests in a comprehensive view by various criteria
- control HelpDesk workers performance
- generate reports
|
|
|
If you wish to learn more about the product, contact:
Martin Couf (+420-777 011 290, couf whitesoft.cz)
Vít Hlava (+420-777 337 669, hlavawhitesoft.cz)
<<back
|
|
Introduction
whitesoft.eu